Deliveries

When you place an order on our website, we will send your order to the address you designate, as long as the shipping address is within the country of purchase and complies with the shipping restrictions established on the website.

You will be informed of the delivery date when you make the purchase in the same shopping cart of the online store omicronhanmade.com

We may require verification of the information before acceptance and / or delivery of any order and / or at the time of delivery.

Deliveries will be made on business days, not being a holiday in your country or in the area where our Omicron Hanmade.com warehouse is located.

Therefore, consider holidays, including national, provincial and / or local holidays in your country of residence and in the city of Santiago de Compostela (address of Omicron Handmade.com store), Galicia and Nationals in Spain . Keep in mind that holidays may vary by country and year. We suggest checking all holidays to get a better estimate of delivery times.

Keep in mind that delivery times are indicative and, therefore, are not considered strict deadlines. The mere fact that a delivery period is exceeded does not entitle you to compensation.

However, MÁRIA F. NAVARRO S. will endeavor to respect that deadline, not being liable in case of exceeding the initially estimated period, which will be at most 30 calendar days from the completion of the purchase.

Omicron Handmade.com is entitled, insofar as is reasonably possible, not to make fractional deliveries of orders, which includes several products. However, if you are the one requesting the delivery of the parts, Omicron Handmade.com will charge the additional shipping costs. The delivery of orders will be made at the address indicated by the customer, taking into account the following characteristics:

The address indicated by the client may be a private address, a place of work or any other address indicated.

It is not necessary that the billing address and shipping address match. 

If they are different, both should be indicated.Shipping Policy: 

Shipping costs are included in the price for road transport for Peninsular Spain, as well as the Balearic Islands. 

Delivery will be made in 48-72 hours from the day after the payment confirmation in Peninsular Spain and in the case of the Balearic Islands will be a period of three to six days after payment confirmation.

 Road transport to UE is also free. 

The delivery time of free transport for the previous European countries is three to six days according to destination.

 For the Canary Islands, Ceuta and Melilla and the rest of the world, the shipping costs and estimated delivery times will be reflected in the shopping cart as soon as the point of destination of the purchase is indicated.

 All countries including Spainl and the European countries without shipping costs the costumer can select an urgent transport, which will have a cost for the customer but has a more rapid product delivery. 

The shipping costs will be reflected in the shopping cart as soon as the point of destination of the purchased item is indicated.

 The purchase is understood to be made when we have received the payment of the product, in the case of the bank transfer when we have proof of the transfer in our bank account, at that moment and not before they begin to account for the terms. 

We offer deliveries to almost anywhere in the world except to countries with UN restrictions and European Union restrictions or to those countries considered at high risk by our supplier, DHL, by war or terrorist threat: Afghanistan, Burundi, Iraq, Libya, Mali , Niger, South Sudan, Syria and Yemen.

 This list is merely indicative and we will be governed by what the provider of this service considers high risk countries or with UN or EU restrictions at the time of purchase.


RETURNS AND WITHDRAWAL 

There are two types of procedures for the realization of returns and withdrawals and then we will describe the characteristics of each of them, as well as their conditions. 

a. Return: originated due to a defect or defect in the product. (Shipping costs charged to the online store OMICRON HANDMADE). 

b. Withdrawal: originated by the customer's decision (shipping costs borne by the customer). 

Attention: 

All products that are to be returned must be in their original packaging in the same conditions in which they were sent.

 Returns (for tare, defect, or mistake attributable to the company) made in online store: 

- Conditions: the return process must be made within 14 calendar days after the order is received.

 - Cost: The entire value of the product including shipping costs will be returned to the customer

 - Procedure: through our Customer Service Department by calling 881956057 with the prefix 34 if you are calling from outside Spain (+ 34 881956057) or by e-mail administracion@omicronhanmade.com.
- The refund will be made by the same means of payment with which it was paid. 

Once we have received your request, we will send you an email with information on how you must proceed to make the return. 

In order to proceed with the return, keep in mind the following points: 

No returns of personalized products are allowed, in any case. 

The product must be returned unused, with original labels and in its original packaging. 

If the product is not returned in the original packaging the good will suffer a depreciation. In any case, the shipment must be made in a protective box and perfectly packed so that the product reaches our warehouse with the maximum possible guarantees of not suffering any deterioration in the process. 

Once the returned products are delivered to the indicated address, after examining the article we will inform you if you have the right to the refund of the amounts paid, for the items purchased. 

The refund will be made by the same means of payment with which it was paid. 

The refund will be made in the same system used to acquire the product, PayPal if this is the case, credit card in case of purchases with credit card or by bank transfer, for orders made by transfer, to the bank account from which was the initial payment. 

MÁRIA F. NAVARRO S. will reimburse the corresponding amount within 20 calendar days from the date on which it was received and verified the return. 

However, we will retain the refund until we have received the goods and checked the defects and defects. 

You assume the risk of returning the product / s and what may happen in its transportation.

Withdrawal Right: 

- Conditions: you have the right to withdraw from the contract without justification, within a period of 14 calendar days from the receipt of the product. 

- Cost: the withdrawal will involve the customer's payment of the shipping costs of the items received. 

Returns of personalized products are not allowed in any case.

The product must be returned unused, with original labels and in its original packaging. 

If the product is not returned in the original packaging the good will suffer a depreciation. In any case, the shipment must be made in a protective box and perfectly packed so that the product reaches our warehouse with the maximum possible guarantees of not suffering any deterioration in the process. 

Once the returned products are delivered to the indicated address, after examining the article we will inform you if you have the right to the refund of the amounts paid, for the items purchased. 

The refund will be made by the same means of payment with which it was paid. 

MÁRIA F. NAVARRO S. will reimburse the corresponding amount within 20 calendar days from the date it was received and verified the return of the product, and that this does not present damages. 

The refund will be made in the same system used to acquire the product, PayPal if this is the case, credit card in case of purchases with credit card or by bank transfer, for orders made by transfer, to the account from the that the initial payment was made.

However, we can retain the refund until we have received the goods sent and check the packaging and the condition of the product. 

You assume the cost and risk of returning the products, as indicated.

- Procedure: through our Customer Service Department by calling 881956057 with the prefix 34 if you are calling from outside of Spain (+34 881956057) or by e-mail administracion@omicronhanmade.com. 

Once we have received your request, we will send you an email with information on how to proceed to make the withdrawal.

AVAILABILITY OF ARTICLES

 If there are incidents in terms of supply or if there are no products in stock, the customer will be informed immediately and we will proceed to refund the amount of the product or products if we could not send the product previously paid. 

MÁRIA F. NAVARRO S. will reimburse the amount corresponding to the payment of the product without stock within 20 calendar days.  

The refund will be made by the same means of payment with which the product was paid.